Refund Policy

At BrewGo, we are committed to ensuring your complete satisfaction with every purchase. This Refund Policy outlines the terms and conditions under which refunds are processed for products purchased through our store.

1. Refund Eligibility

We accept refund requests under the following conditions:

  • Timeframe: Refund requests must be submitted within 30 days of the delivery date
  • Product Condition: Items must be unused, unopened, and in their original packaging with all tags and labels intact
  • Proof of Purchase: A valid order number or receipt must be provided
  • Defective or Damaged Items: Products that arrive damaged or defective are eligible for a full refund regardless of condition

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Products that have been opened, used, or consumed
  • Items purchased during final sale or clearance events (unless defective)
  • Gift cards and promotional vouchers
  • Digital products or downloadable content after access has been granted
  • Personalized or custom-made items

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service team at support@brewgo.pro or through our contact form
  2. Provide your order number, the item(s) you wish to return, and the reason for your refund request
  3. Our team will review your request and provide return authorization within 2 business days
  4. Pack the item(s) securely in the original packaging and ship to the address provided in your return authorization
  5. Include a copy of your order confirmation or packing slip in the return package

4. Return Shipping

  • Defective or Incorrect Items: BrewGo will cover all return shipping costs via a prepaid shipping label
  • Change of Mind: Customers are responsible for return shipping costs. We recommend using a trackable shipping service
  • International Returns: Customers are responsible for return shipping costs and any applicable customs fees

5. Refund Processing

Once we receive and inspect your returned item(s):

  • We will send you an email confirmation acknowledging receipt of your return
  • Inspection will be completed within 3-5 business days
  • If approved, your refund will be processed within 5-7 business days
  • Refunds will be issued to the original payment method used for the purchase
  • Please allow 3-5 additional business days for the refund to appear in your account, depending on your financial institution

6. Partial Refunds

In certain situations, partial refunds may be granted:

  • Items showing obvious signs of use or damage not caused by BrewGo
  • Items returned more than 30 days after delivery (at our discretion)
  • Items missing original packaging, accessories, or documentation

7. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery with photos of the damaged item and packaging
  • We will arrange for a replacement or full refund at no additional cost
  • No need to return the damaged item unless specifically requested by our team

8. Exchanges

While this policy focuses on refunds, we also offer exchanges for different sizes, colors, or alternative products. Exchange requests follow the same process as refunds and are subject to product availability.

9. Late or Missing Refunds

If you haven't received your refund after the stated timeframe:

  1. Check your bank account or credit card statement again
  2. Contact your financial institution, as processing times may vary
  3. If you've completed these steps and still haven't received your refund, contact us at support@brego.pro

10. Contact Information

For questions about our refund policy or to initiate a return, please contact us:

  • Email: support@brewgo.pro
  • Contact Form: Get in Touch
  • Response Time: We aim to respond to all inquiries within 24 hours during business days

11. Policy Updates

BrewGo reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

This Refund Policy is part of our Terms of Service. By making a purchase from BrewGo, you acknowledge that you have read, understood, and agree to be bound by this policy.